Delivery & Returns


SOUTH AFRICA: Within South Africa, we deliver via The Courier Guy. We charge a flat shipping fee of £4 for all orders totaling under £25. Orders totaling over £25 qualify for free shipping! Orders are usually dispatched within 2 working days of purchase and take 1-5 working days to deliver depending on your location. 

UK: Orders are dispatched from our UK base within 1 business day and shipped via Royal Mail 1st class registered mail. We charge a flat shipping fee of £3 for all orders totaling under £25. Orders totaling over £25 qualify for free shipping!

ALL OTHER INTERNATIONAL: Orders placed outside South Africa and the UK are dispatched from our  UK base and shipped via Royal Mail registered mail. We charge a flat £5 delivery charge for all orders totaling under £25. Orders totaling over £25 qualify for free shipping! European orders usually arrive within 3-5 working days, and worldwide within 5-7 working days.

Customs and import duties may be levied by the receiving country (excluding those within the EU) and are therefore the buyer’s responsibility.

Once your order has been dispatched, your tracking information will be emailed to you.

If you require your order urgently, we can also offer international fast-track courier options for an additional fee.

RETURN POLICY

If for any reason you are unhappy with your purchase, please return the jewellery to us in its original condition within 10 days of arrival for a full refund less the initial cost of shipping. Please contact us first by emailing info@dorusmhor.com