Delivery and Returns

DELIVERY AND RETURNS

Please note our website is UK based, therefore all prices are calculated in sterling.

SOUTH AFRICA

All pieces are designed and handmade in Cape Town, so items are made to order and dispatched within 2 business days.

We courier via The Courier Guy or Pargo. There is a R50 charge for orders under R500. Orders over R500 qualify for free shipping.

With Pargo, simply collect your parcel from your choice of over 2000 collection points nationwide. Perfect if you're not always at home. 

 

UK / INTERNATIONAL

Most orders are shipped for free from our UK base via first class Royal Mail. Tracking information is available for an additional fee. For any shipping upgrades (e.g. fast-track courier) please contact us via email prior to purchase and wait for confirmation of a revised invoice.

European orders usually arrive in 3-5 business days, and worldwide 5-7 business days.

Items that are made to order will be dispatched via courier from Cape Town. 

Customs and import duties may be levied by the receiving country (those outside the EU) and are therefore the buyer’s responsibility.

RETURN POLICY

If for any reason you are unhappy with your purchase, please return the jewellery to us in its original condition within 10 days of arrival for a full refund less the initial cost of shipping. Please contact us first by emailing info@dorusmhor.com