Shipping and Returns


DELIVERY AND RETURNS

 

Most items are in stock and ready for dispatch within 2 business days from our UK base, unless otherwise specified.

 

UK

All orders are shipped first class FREE via Royal Mail. Tracking information is available for a small additional fee.

 

INTERNATIONAL

Orders are shipped by Royal Mail airmail. European orders usually arrive in 3-5 business days, and worldwide 5-7 business days.

We charge $5 for orders under $25. Orders over $25 qualify for free shipping.

Tracking information is available for a small additional fee.

 

Customs and import duties may be levied by the receiving country (those outside the EU) and are therefore the buyer’s responsibility.

 

For shipping upgrades (e.g. fast-track courier) please contact us via email prior to purchase and wait for confirmation of a revised invoice.

 

SOUTH AFRICA

All pieces are designed and handmade in Cape Town, so items are made to order and dispatched within 2 business days. We offer free shipping countrywide.

 

RETURN POLICY

 

If for any reason you are unhappy with your purchase, please return the jewellery to us in its original condition within 10 days of arrival for a full refund less the initial cost of shipping. Please contact us first by emailing info@dorusmhor.com